FAQ

ZAPPOS STORE specializes in fashion-forward clothing and footwear that combines style with comfort. Our collections include boots, clogs, clothing, coats & outerwear, dresses, flats, heels, hoodies & sweatshirts, jumpsuits & rompers, loafers, oxfords, sandals, shirts & tops, shoes, shorts, skirts, sleepwear, slippers, and sweaters. Each piece is carefully curated to ensure it meets our standards for quality and comfort.

Our target customers are fashion-conscious individuals who value both style and comfort in their everyday wear. They appreciate curated collections that blend current trends with wearable comfort, and they seek reliable service with global shipping options. Our customers range from busy professionals to style enthusiasts looking for quality pieces that transition seamlessly from day to night.

We provide detailed size charts for each product category. Please refer to the specific product page for measurements and sizing recommendations. If you’re between sizes, we typically recommend sizing up for a more comfortable fit.

We strive to represent our products as accurately as possible. All items are professionally photographed, and we provide multiple views and detailed descriptions. However, slight variations may occur due to monitor settings and lighting conditions during photography.

Our size range varies by collection and brand. Please check individual product pages for available sizes. We’re continuously working to expand our size offerings to be more inclusive.

We proudly ship globally to style enthusiasts worldwide! However, we’re unable to deliver to select remote areas in Asia and other regions. During checkout, you can enter your address to confirm if we ship to your location.

We offer two convenient shipping methods:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Processing Time: 1-2 business days
• Delivery Time: 10-15 days after shipping
• Cost: $12.95 (regardless of order value)

Free Shipping – On Orders Over $50
• Carrier: EMS
• Processing Time: 1-2 business days
• Delivery Time: 15-25 days after shipping
• Cost: FREE on orders over $50

After placing your order, please allow 1-2 business days for processing. Then, depending on your chosen shipping method:
• Standard Shipping: 10-15 days after shipping
• Free Shipping: 15-25 days after shipping
You’ll receive tracking information once your package is on its way.

Currently, we offer the two shipping options described above. We’re constantly evaluating our services to better meet our customers’ needs.

We want you to love your ZAPPOS STORE finds! If you’re not completely satisfied, we offer a 15-day return policy from the date you receive your items. Items must be unworn, unwashed, and in original condition with tags attached.

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. Our team will guide you through the process and provide return instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Once we receive your returned items, please allow 5-7 business days for processing. Your refund will be issued to your original payment method.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience on future visits.

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.