Privacy Policy

At ZAPPOS STORE, we believe that protecting your privacy is as important as providing you with stylish, comfortable fashion. Just as we carefully curate our collections to meet the highest standards of quality, we apply the same diligence to safeguarding your personal information.

1. Information We Collect

To provide you with our fashion-forward shopping experience, we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit card details, PayPal account information, and billing address (processed securely through our payment partners)
• Profile Information: Size preferences, style interests, and wish lists to personalize your shopping experience
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, products viewed, time spent on site, and referral sources
• Location Data: General geographic location to provide relevant shipping options and currency

2. How We Use Your Information

We use your information to enhance your shopping experience while maintaining the security and reliability you expect from ZAPPOS STORE:

• Order Processing: To process your purchases, arrange shipping, and handle returns
• Customer Service: To respond to your inquiries and provide personalized support
• Personalization: To recommend products that match your style preferences and browsing history
• Security: To protect against fraudulent transactions and unauthorized account access
• Improvements: To analyze shopping patterns and enhance our website functionality
• Marketing: To send you updates about new collections and special offers (only with your consent)

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our website, process payments, and deliver orders worldwide (excluding select remote areas in Asia and other regions)
• Legal Requirements: When required by law or to protect our rights, customers, or business
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections
• With Your Consent: When you explicitly agree to share your information for specific purposes

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information, reflecting our commitment to reliability and trust:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmission
• Payment Security: Financial information is processed through PCI-DSS compliant payment processors
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• International Transfers: For our global customers, data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

As a valued ZAPPOS STORE customer, you have control over your personal information:

• Access & Correction: You can access and update your personal information in your account settings
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
• Data Portability: You can request a copy of your personal data in a structured format
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Cookies: You can manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, shopping cart, and secure checkout
• Analytics Cookies: Help us understand how customers use our site and improve our services
• Preference Cookies: Remember your language, currency, and size preferences
• Marketing Cookies: Used to show relevant fashion recommendations and offers (with your consent)

You can control cookies through your browser settings, though this may affect some website features.

7. International Data Transfers

As a global fashion destination serving customers worldwide (excluding select remote areas), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your information.

8. Children’s Privacy

ZAPPOS STORE is designed for fashion-conscious adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email, continuing our commitment to transparency and trust.

10. Contact Us

Thank you for trusting ZAPPOS STORE with your style journey and your personal information. We’re committed to protecting both with the same care and attention to detail that we apply to curating our fashion collections.