Our Commitment to Your Satisfaction

At ZAPPOS STORE, we believe that exceptional fashion deserves exceptional service. Just as we carefully curate our collections to meet the highest standards of style and comfort, we extend the same dedication to ensuring your complete satisfaction with every purchase. Our hassle-free returns and exchanges policy reflects our commitment to providing you with a shopping experience that’s as flawless as our fashion.

Return & Exchange Window

We gladly accept returns and exchanges for eligible items within 15 days of your receipt date. This generous window gives you ample time to ensure your new fashion pieces fit perfectly and match your unique style.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Begin by completing our simple online return/exchange form below. Alternatively, you can email our customer service team at [email protected] with your order details.

Return/Exchange Request Form

Select Item Boots Clogs Clothing Coats & Outerwear Dresses Flats Heels Hoodies & Sweatshirts Jumpsuits & Rompers Loafers Oxfords Sandals Shirts & Tops Shoes Shorts Skirts Sleepwear Slippers Sweaters
Select Reason Wrong Size Style Not as Expected Quality Issues Damaged Item Other
Select Option Return for Refund Exchange for Different Size Exchange for Different Item

Step 2: Package Your Items

Please return items in their original condition with all tags attached. Include the original packaging if possible. For hygiene reasons, certain items have specific requirements (see Non-Returnable Items below).

Step 3: Ship Your Return

Once your return request is approved, we’ll provide you with a prepaid shipping label and instructions. For international returns outside the US, standard return shipping fees apply.

Step 4: Processing & Refund

Once we receive your returned items, our quality team will inspect them within 3-5 business days. Upon approval, your refund or exchange will be processed immediately.

Refund Timeline & Methods

We understand that timely refunds are important. Here’s what you can expect:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days depending on your bank

Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Important: Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged for hygiene reasons:

  • Sleepwear & Intimate Apparel: For obvious hygiene reasons, all sleepwear and intimate items are final sale once packaging is opened
  • Slippers: Due to direct foot contact, slippers cannot be returned if the original packaging is compromised
  • Damaged or Used Items: Items showing signs of wear, damage, or missing tags cannot be accepted
  • Final Sale Items: Clearly marked clearance or final sale merchandise

We carefully inspect all returns and reserve the right to refuse returns that don’t meet our conditions.

Exchange Options

Prefer a different size or style? We make exchanges easy:

  • Size Exchanges: We’ll ship your preferred size as soon as your return is received
  • Style Exchanges: Choose any item of equal value, or pay the difference for higher-priced items
  • Exchange Shipping: Free shipping on all exchange items shipped within the US

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: Typically within 24 hours during business days
Address: 1496 Henery Street, Indianapolis, US 46225

We’re committed to ensuring your ZAPPOS STORE experience reflects the quality and style of our fashion collections. Your satisfaction is our priority, and we’re here to make every aspect of your shopping journey exceptional.