Our Commitment to Your Shopping Experience

At ZAPPOS STORE, we understand that exceptional fashion deserves seamless service. Our carefully curated collections of stylish footwear, contemporary clothing, and comfortable essentials are matched by our dedication to making your shopping journey as effortless as possible. Whether you’re exploring our latest trends in heels and dresses or discovering everyday essentials like hoodies and loafers, we’re committed to ensuring your complete satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Timeframes

We offer two convenient shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided
  • Insurance: Included for peace of mind

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking available

Please Note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Return & Exchange Window

We gladly accept returns and exchanges for eligible items within 15 days of your receipt date. This gives you ample time to ensure your new fashion pieces fit perfectly and match your unique style.

Step-by-Step Return Process

Step 1: Initiate Your Return/Exchange

Begin by completing our simple online return/exchange form or email our customer service team at [email protected] with your order details.

Step 2: Package Your Items

Please return items in their original condition with all tags attached. Include the original packaging if possible. Items should be unworn and unwashed.

Step 3: Ship Your Return

Once your return request is approved, we’ll provide you with a prepaid shipping label and detailed instructions. For international returns outside the US, standard return shipping fees apply.

Step 4: Processing & Refund

Once we receive your returned items, our quality team will inspect them within 3-5 business days. Upon approval, your refund or exchange will be processed immediately.

Refund Timeline & Methods

We understand that timely refunds are important. Here’s what you can expect:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days depending on your bank

Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items from our collection cannot be returned or exchanged for hygiene reasons:

  • Sleepwear: All sleepwear items are final sale once packaging is opened
  • Slippers: Due to direct foot contact, slippers cannot be returned if the original packaging is compromised
  • Damaged or Used Items: Items showing signs of wear, damage, or missing tags
  • Final Sale Items: Clearly marked clearance or final sale merchandise

We carefully inspect all returns and reserve the right to refuse returns that don’t meet our conditions.

Exchange Options

Prefer a different size or style? We make exchanges easy:

  • Size Exchanges: We’ll ship your preferred size as soon as your return is received
  • Style Exchanges: Choose any item of equal value, or pay the difference for higher-priced items
  • Exchange Shipping: Free shipping on all exchange items shipped within the US

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]
Response Time: Typically within 24 hours during business days
Address: 1496 Henery Street, Indianapolis, US 46225

We’re committed to ensuring your ZAPPOS STORE experience reflects the quality and style of our fashion collections. Your satisfaction is our priority, and we’re here to make every aspect of your shopping journey exceptional.